Troubleshooting
Troubleshooting
Common issues in Vulnsy and how to resolve them — login problems, export errors, missing data, and platform-specific quirks with step-by-step fixes.
This section covers the most common issues you may encounter when using Vulnsy, along with their solutions.
Categories
| Category | What It Covers |
|---|---|
| Export Issues | Problems with DOCX report generation -- tags not replaced, images missing, loops not working |
| Common Errors | Platform errors -- login issues, permission denied, file upload failures |
Quick Fixes
Before diving into specific issues, try these general steps:
- Refresh the page -- clears stale state
- Clear browser cache -- resolves issues caused by cached assets
- Check your permissions -- ensure your role has access to the feature you are using
- Try a different browser -- rules out browser-specific issues
If you cannot resolve an issue using this guide, contact support at support@vulnsy.com.
Next Steps
- Export Issues -- resolve report export problems
- Common Errors -- fix platform and access errors