Common Errors
Solutions for common platform errors in Vulnsy -- login issues, permission errors, file upload failures, and more.
This page covers common errors you may encounter while using Vulnsy and how to resolve them.
"No template selected"
When: Exporting a report.
Cause: No DOCX template has been assigned to the report you are trying to export.
Fix:
- Open the report and go to its Export tab
- Select a template from the Report Template dropdown
- Try the export again
You can set a default template for all new reports at Admin > Templates. This prevents this error for future reports.
"No findings in report"
When: Exporting a report.
Cause: The report tab has no findings assigned to it.
Fix:
- Open the report tab
- Add at least one finding -- either from your library or create one inline
- Try the export again
Login Issues
Symptoms: Cannot log in, credentials rejected, session expired.
Fix:
- Make sure you are logging in at your organization's own address (e.g.
yourteam.vulnsy.com) — credentials are workspace-specific - Verify your email and password are correct
- Clear your browser cache and cookies, or try a private/incognito window
- Use the Forgot Password link to reset your password if needed
If you still cannot log in, contact your organization admin — they can confirm your account exists and is active in the workspace.
Permission Denied
Symptoms: "You do not have permission" message, feature is greyed out or inaccessible, 403 error.
Cause: Your user role does not have the required permissions for the action you are attempting.
Fix:
- Check your current role in your profile settings
- Contact your organization administrator to review your role and permissions
- See Permissions for details on what each role can access
File Upload Failures
Symptoms: File upload hangs, fails, or shows an error message.
Cause: The file exceeds size limits, or S3 storage is not configured correctly.
Fix:
- Check the file size -- ensure it is within your plan's upload limits
- Try a smaller file to confirm uploads work in general
- If no uploads work, ask your admin to check the S3 configuration status in Admin > Organization Settings
- Verify your organization has not exceeded its storage quota
Still Need Help?
If you cannot resolve your issue using the steps above:
- Email support at support@vulnsy.com
- Include your organization name, the steps to reproduce the issue, and any error messages
Enterprise plan customers have access to a dedicated support channel with faster response times.