Administration
Email Templates
Customize the email notifications Vulnsy sends to your users and clients.
Vulnsy sends email notifications for events like portal document sharing, user invitations, and status changes. You can customize these emails to match your organization's tone and branding.
How Email Templates Work
Each notification type has an email template that defines:
- Subject line -- the email subject
- Body content -- the email body, which supports HTML formatting
- Template variables -- dynamic placeholders replaced with actual data at send time
Template Variables
Use variables in your templates to insert dynamic content. Variables are wrapped in double curly braces:
Hello {{client_name}},
A new document has been shared with you for {{project_name}}.
Log in to your portal to view it: {{portal_link}}
Regards,
{{organization_name}}Common variables include:
| Variable | Description |
|---|---|
{{client_name}} | Name of the client |
{{project_name}} | Name of the project |
{{organization_name}} | Your organization's name |
{{portal_link}} | Link to the client portal |
{{user_name}} | Name of the recipient |
{{report_title}} | Title of the report |
Available variables depend on the notification type. Each template editor shows the variables you can use for that specific email.
Editing Templates
- Go to Admin > Email Templates
- Select the template you want to customize
- Edit the subject line and body content
- Preview the result
- Save
Custom vs Global Templates
| Type | Description |
|---|---|
| Global templates | Default templates provided by Vulnsy. Available to all organizations. |
| Custom templates | Templates you create or modify. Override global templates for your organization. |
You can:
- Modify a global template to create an organization-specific version
- Create entirely new custom templates
- Enable or disable specific global templates for your organization
Disabling a global email template means that notification will not be sent unless you have a custom template in its place.